Privacy & Cookies Policy

This privacy policy sets out how Rubbertech uses and protects any information that you give when you use this website.

Rubbertech is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Policy Change

Rubbertech may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 26th 2012.

Visitors to our websites

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. Where we do want to collect personally identifiable information through our website, we will make it clear where we collect personal information and will explain what we intend to do with it.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. In particular this applies for registered users of the website to provide easy return log in facilities.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to users needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

On your first visit to this website we provide a notice about our use of cookies with an acceptance mechanism whereby you can signify your agreement, which means that by visiting this site and navigating beyond the opening page, we assume you are happy with this usage. If you are not happy, then you should either not use this site in future, delete any cookies having visited the site, or you could browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

The table below explains the cookies we use and why.

Cookie

Name

Purpose

More information

Google Analytics*

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

Rubbertech site cookie acceptance

cookieAcceptanceCookie

This cookie is used to record if a user has accepted the use of cookies on the rubbertech.co.uk website.  
Content Management System (CMS) cookie

Randomly Generated String

This cookie is set by our content management system upon arrival at the website and is essential for its correct operation. Its purpose is to store session variables such as login state, current location in site, etc. This cookie is deleted when a user closes their browser.

Standard Joomla CMS site cookie required for correct operation. The cookie does not contain any personal information and has no other use.

*To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

External web services

We may, at times, use a number of external web services on our website, mainly to display content within our web pages. For example, to display images we may occasionally use Flickr or similar photo storage sites; to show videos we may use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future when embedding content, but these are the most common types. We cannot prevent these sites, or external domains, from collecting information on your usage of any embedded content. If you are not logged in to these external services then they will not be able to identify you but they are likely to gather anonymous usage information e.g. in the case of YouTube the number of views, plays, loads, etc. To find out more please visit YouTube's embedding videos information page.

Where we collect personal information

Using enquiry or other response forms

When you use the response forms on our website we may ask for details of your name, position/title, company name, address, email address, telephone numbers, etc. Any information you supply using our response forms will be forwarded to us by secure email so that we can deal with your enquiry in the most effective manner possible. The information is not stored on our web servers and will only be used in connection with your enquiry.

What we collect

We may collect the following information:

  • name and address
  • contact information including email address and telephone contact numbers
  • demographic information such as postcode
  • other information relevant to enquiries or orders for our products.

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Management of content and utilities on our website where certain content information and applications are made available only to registered users.
  • We may use the information to improve our services.
  • We may periodically send emails about our products, special events or other information which we think you may find interesting using the email address which you have provided.
  • We may contact you by email, phone, fax or mail. We may use any information you provide to customise or improve our website and communication systems.

What security measures do we have in place to protect this information?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To protect your privacy, where we retain your information this is encrypted and stored securely in our server databases.

We also use our best efforts to protect your information offline - it is only given to those of our employees who genuinely need to have access to it in order to perform their job.

Furthermore, our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998 so as to prevent unauthorised access to it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is in any way not correctly handled. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address below.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please write or email requesting this. Alternatively, if you are a registered user of the website, you may be able access and amend the information we hold online. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to put the request in writing to the email address provided below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting or useful.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Consent

By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this Policy.

How to contact us

Requests for information about our privacy policy can be emailed to or by writing to us at the address shown on our contacts page.