Privacy Policy

R & G Williams Limited trading as Rubbertech (Rubbertech, We, Us, Our) is a company registered in the United Kingdom. Our business is primarily in the supply of recycled rubber products and similar related products for the construction and other industry sectors. We care about and respect your privacy. For this reason, we will collect and use personal data only as it might be needed for us to supply you with our products and services. Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Payment related information
  • Other data collected that could directly or indirectly identify you

Our Privacy Policy describes how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, please contact us at .

Policy Change

Rubbertech may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 26th 2018.

Where we collect Information

Registering on our website

In order to access technical information or other services you may be required to register on the website or to complete a response form. The registration process and/or forms may require you to provide your Name, Address, Email Address and other details which enable us to understand and record who is using and requiring this information or technical service. Registration information we gather is encrypted and is securely stored in our databases.

Using enquiry or other response forms

When you use the response forms on our website we may ask for details of your name, position/title, company name, address, email address, telephone numbers, etc. Any information you supply using our response forms will be forwarded to us by secure email so that we can deal with your enquiry in the most effective manner possible. The information is also databased on our web servers and will only be used in connection with your enquiry.

When you provide account opening information

The process of opening a credit account with Rubbertech requires the submission of contact and financial information, some of which may be classified as personal data, e.g. email address/es, bank details etc.

When you become a supplier to Rubbertech

We will require contact and other information to enable a trading relationship to be established - this may include information such as Name, address, bank information for payments, etc.

When you apply for employment at Rubbertech

We will typically require details of your name, address, age, contact information, employment history, and other personal data.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. In particular this applies for registered users of the website to provide easy return log in facilities.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to users needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

On your first visit to this website we provide a notice about our use of cookies with an acceptance mechanism whereby you can signify your agreement, which means that by visiting this site and navigating beyond the opening page, we assume you are happy with this usage. If you are not happy, then you should either not use this site in future, delete any cookies having visited the site, or you could browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

The table below explains the cookies we use and why.

Cookie

Name

Purpose

More information

Google Analytics*

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google

Rubbertech site cookie acceptance cookiesDirective 1 This cookie is used to record if a user has accepted the use of cookies on the rubbertech.co.uk website.  Persistent Cookie expiring after 365 days (you can delete this in your browser at any time if you no longer wish to be remembered).
Content Management System (CMS) cookie

Randomly Generated String

This cookie is set by our content management system upon arrival at the website and is essential for its correct operation. Its purpose is to store session variables such as login state, current location in site, etc. This cookie is deleted when a user closes their browser.

This cookies has no other uses and is deleted when a user closes their browser.

*To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

External web services

We may, at times, use a number of external web services on our website, mainly to display content within our web pages. For example, to display images we may occasionally use Flickr or similar photo storage sites; to show videos we may use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future when embedding content, but these are the most common types. We cannot prevent these sites, or external domains, from collecting information on your usage of any embedded content. If you are not logged in to these external services then they will not be able to identify you but they are likely to gather anonymous usage information e.g. in the case of YouTube the number of views, plays, loads, etc. To find out more please visit YouTube's embedding videos information page.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use the information we collect

We always aim to collect only the data that is essential to provide our services to you and to restricting the use and purpose of that data to only:

  • Data where you have given your permission
  • Data required to provide the Services you purchase or interact with
  • Data we may be required or permitted to keep for legal compliance or other lawful purposes.
  • Data collected by other means and for purposes mentioned above used to enable us to set up accounts for customers and suppliers, or to validate and evaluate candidates suitability for employment.

Providing, servicing and updating the Services we provide to you

We collect information relating to your purchases, use and interactions with our services, products or website. We use this information for:

  • Internal record keeping and to enable us to process any orders you may place in our shop.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails or newsletters about new products, special offers or other information which we think you may find interesting, using the email address which you have provided and where you indicated that we may do so.
  • We may use the information to customise the website according to your interests.

Much of the data we collect is not linked to any personal data but, where it can be linked or is linkable to personal data, we treat it accordingly.

Sharing your information

We may share your personal data with trusted third parties, with whom we have made arrangements to provide us with necessary business services, such as:

  • Processing credit card payments - (e.g. PayPal, Banks, etc.)
  • Delivery Services (e.g, DHL, Hermes GmbH, Delsol, Amazon)
  • Manufacturers or Suppliers of goods and services to Rubbertech in as far as needed for arranging direct deliveries or technical support requirements
  • Credit checking services
  • Following up employment references, etc.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you:

  • in connection with products or services you have purchased from us as required to deliver transactional or service related communications.
  • with offers for additional services we think you'll find valuable where allowed based upon legitimate interests or where you have given us consent.
  • by email, phone, fax or mail.

We may use any information you provide to customise or improve our website and communication systems.

Transfer of personal data abroad

Rubbertech trades on an international basis and If you utilise our Services from a country other than the United Kingdom, or our website from other than where our website servers are located (United States of America), your communications with us may result in transferring your personal data across international borders. If your personal data will be transferred and processed outside of the EEA this personal data will be handled and stored according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requirements

We will disclose information about you as may be required by law, or as necessary to respond to any legal process/es, to protect property and rights, or to prevent illegal activities. We will endeavour to notify you if this happens and we are legally permitted so to do.

Website analytics

We may use web analytics tools provided by Google Analytics to collect information about how you interact with our website or mobile applications, including how you found our website/s, what pages you visit, how long you spend on each page, what operating system and web browser you use, and network and IP information. We only use the information provided to improve our Services. Please refer to our How we use Cookies section for specific information on how this affects you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Rubbertech will respect your legal rights to your data. Listed below are the rights that you have under law, and what Rubbertech does to protect those rights:

The right to be informed - Rubbertech is publishing this Privacy Notice to keep you informed about what we do with your personal information. We aim always to be clear about how we use your data.

The right to access - You have the right to access your information. If you are a registered user of the website, you may be able access and amend the information we hold online. In other cases you will need to write to us requesting this. If we do hold information about you, subject to proof of identity, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to provide us with proof of identity and put the request in writing to the email address provided at the bottom of this section.

The right to rectification - If the information Rubbertech holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we will also ask them to rectify the data. Please contact us if you need us to rectify your information.

The right to erasure - This is sometimes called 'the right to be forgotten'. If you want us to erase all your personal data where we do not have a legal reason to continue to process and hold it, please contact us to request this.

The right to restrict processing - You have the right to ask us to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want us to restrict processing of your data, please contact us to request this.

The right to object - You have the right to object to Rubbertech processing your data even if it is based on our legitimate interests, the exercise of official authority, or processing for the purpose of statistics. If you wish to object please contact us to request this.

The right to withdraw consent - If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and Rubbertech will stop using your data. If you want to withdraw your consent, please contact us to request this.

Please Note: If you have submitted information using multiple email addresses or names, you will need to express your privacy choices for each of them separately using the applicable procedures above.

Contact Email:

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is in any way not correctly handled. We would also welcome any suggestions for improving our procedures. We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address below.

Consent

By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this Policy.

How to contact us

Requests for information about our privacy policy can be made by email to or by writing to us at the address shown on our contacts page.